FE/Pipe with PCL-Gold: Get FEA results without having to learn a new piping or FEA program!

Please call our dedicated support line at +1-281-310-0852 or e-mail us at

If you are contacting PRG support in order to request a version upgrade or a new release that you are entitled to under your current support agreement, please send that request to along with your software license number.

PRG Technical support is available to ALL PRG customers with a current support agreement/service plan. If you purchased your PRG software through a reseller, you can still contact our main office for support as long as you have a current service plan in place.

When submitting a support request via e-mail, we highly recommend you include your model file along with your support request. This will give our support team the best chance of providing a thorough and quick response.

For answers to some commonly asked questions, please visit our FAQ page: FAQs

Paulin Research Group now has a dedicated software support team. They will be available Monday - Friday (excluding holidays) between the hours of 8 AM - 6 PM Houston time (Central US Time Zone - GMT -6:00).

PRG uses GoToMeeting online conferencing software to communicate and work with our customers. We are currently evaluating the use of GoToAssist to make this process even easier for our customers.

For software support related to BOS Fluids, please submit your support request by e-mail to:

PRG-2018 New Version Release of both NozzlePRO and FEPipe
HBarPAULIN Research Group is pleased to announce the release of FEPipe version 10.0 and NozzlePRO version 12.0.

If you are a customer that is current on support, or had your support expire AFTER April 15, 2017, you have the right to download and use the version of your Licensed program. If your support expired BEFORE April 15, 2017, please send an email to to get a support reinstatement quote.

To request a link to the latest installer please contact and provide the following information:

Please note that the download file is fairly large.  Download times will vary between 3 – 30 minutes, depending on traffic, location and connection speed.

Only clients with valid Software Maintenance & Service (SMS) as of 15 April 2017, and whose accounts are in good standing, will be eligible to receive the new version.  As always, SMS-dependent modules are only activated for clients with active SMS.

Here is a brief summary of the new major features we think will be of interest to most customers.


For more detailed information on the software release, you can download our summary document by clicking on the filename here: NewFeaturesFPv10NPv12.pdf.

If you have any questions about the new version release, or the process to get it, please feel free to get in touch with us by sending an email to  Having an email record of your request will help us make sure any questions get addressed by the right group within PRG (sales, support, or development).